Temporary reduction of hours due to COVID-19 pandemic

Because of lower customer traffic, Oliver Square Registries is temporarily reducing its operating hours to the following:

Monday to Friday:  9:00AM – 5:00PM
Saturday and Sunday:  CLOSED

Driver's Licences, ID Cards, and Vehicle Registrations

Alberta driver’s licences, ID Cards, vehicle registrations, and other permits and certificates that expired prior to May 15, 2020 must now be renewed.

Driver Knowledge Tests

The Registrar of Motor Vehicles has extended the expiration of the following driver knowledge test results:

  • Class 1 to 4:  Knowledge test results expiring between March 1, 2020 to and Sept. 20, 2020 – 180 days past the original date of expiry.
  • Class 6:  Knowledge test results expiring between March 1, 2020 to and Sept. 20, 2020 – 365 days past the original date of expiry.

Road Tests

Alberta has extended the suspension of road tests while they develop procedures to safely conduct these exams during the COVID-19 response. Albertans who had a road test cancelled as a result of this suspension of service will be able to rebook online at no additional charge. Alberta Transportation continues to work on a plan that will allow all driving road tests to resume in a safe manner.

Rebook or reschedule a road test

If your road test was cancelled by Alberta Transportation, and you would like a refund, please email driverexaminations@gov.ab.ca with the following information:

  • Full name
  • Date of birth
  • Motor vehicle identification number
  • Road test permit number (if known)

As part of the Government of Alberta’s plan to maintain the supply chain, a limited number of road tests will be approved over the coming weeks. Alberta Transportation will only consider approving tests for those who meet the criteria.

Medical Evaluations

Alberta Transportation has extended the timeline to 90 days for most drivers requiring a medical evaluation to provide their completed medical form when applying for or renewing their licence.

This will reduce the current strain on the healthcare system. Medically, high risk drivers will still be required to present their medical evaluation at the time of their application or renewal.

Services Available Remotely

To limit the number of Albertans who need to visit registry agents in person, corporate registry services, personal property services, and select motor vehicle services, such as vehicle registration renewals and replacement or cancellation of driver’s licences, are now being offered remotely. These services are available by secure email, phone, fax, or mail.

The following registry services are available through alternate delivery methods:

  • All corporate registry services (available by email or fax)
  • All personal property registry services (available by email or fax)
  • Select motor vehicles services (available by email with secure encryption, telephone, fax, or mail)
    • Driver’s Licences:
      • One-year Renewal (with existing photo)
      • Replacement
      • Re-class
      • Exchange (address change)
      • Condition Code maintenance
      • Cancellation
      • Provide audit control number (barcode number on the licence – sometimes required to access services online that require identification)
    • Identification Cards
      • One-year Renewal (with existing photo)
      • Replacement
      • Cancellation
    • Vehicle Registrations:
      • One-year Renewal (with no changes)
      • Duplicate registration certificate
      • Replacement expiry date sticker on licence plate
      • Exchange licence plate
      • Transfer registration to a new vehicle
      • Cancellation
      • Specialty plate order (Support our Troops, Calgary Flames, Edmonton Oilers)
    • Other:
      • Driver’s abstract
      • Vehicle Information Report
      • Payment on account, including fine payments
      • In-transit permits
      • Appeal applications for Alberta Transportation Safety Board

Please submit requests by:

Email:  service@osreg.ca
Phone:  780-408-2000
Fax:  780-482-2244

Or send by mail to:

Oliver Square Registries Ltd.
11648 – 104 Avenue NW
Edmonton, Alberta
T5K 2T7

 

There are some services that registry agents cannot process remotely, and therefore require in-person service, including:

  • New driver’s licence or ID card applications
  • Driver’s licence and ID card renewals requiring an updated photo
  • Vital Statistics services, such as ordering birth or death certificates